Knowledge Base
The Ultimate Guide For Managing Your 360 Solutions Store
Use the Categories menu to choose a topic and see all the articles available for that category. Select Knowledge Base to browse all available articles, which are also listed, in no particular order, below, along with pagination to additional articles.
PLEASE NOTE: IMX Solutions caters to multiple vertical markets, including the Beer, Wine, and Spirits markets. Our knowledge base articles may include reference to alcohol settings which will not be applicable to other vertical market stores.
Placing a B2B Order
NOTE: Because B2B rules vary state-to-state, B2B is not set up by default on websites. Please contact support@imxsolutionsinc.com to make sure your site is set up correctly before completing the steps below. To place an order for a B2B store, use the steps below: Getting Started – PreOrder Todos Log in to EOS Find the […]
Creating a B2B Store
NOTE: Because B2B rules vary state-to-state, B2B is not set up by default on websites. Please contact support@imxsolutionsinc.com to make sure your site is set up correctly before completing the steps below. Here are the instructions for adding a new B2B/Wholesale store. Log in to EOS Using the top nav, hover over Admin and click […]
Refunding An Order
If you are cancelling the entire order and refunding it, please see: Canceling An Order To refund an order: Log into your admin section Go to Orders/Search in the top nav Filter using any available fields and click Search or just click Search to return all orders Click the Order number in the first column […]
Fulfilling An Order
Fulfilling an order in your site is literally only a few clicks, in fact, we had one client tell us “it was so easy I thought we did something wrong.” To fulfill an order: Log in and go to Orders/Picking Tickets Any order in the Processing status will appear in the Picking Ticket list Other […]
Reprinting Picking Tickets
There will be times when you need to reprint a picking ticket, be it the browser pop-up blocker was on, printer issues, out of paper, whatever, so you go back to the Picking Tickets list, and the ticket you need is no longer available. Remember, the Picking Ticket list only displays tickets in the Processing […]